Part 3 Customer Satisfaction Südkabel GmbH 5 Customer Satisfaction 3 Together we improve your Experience Kundenzufriedenheit 3 (englisch) Your company * Project name * Voltage level * How would you rate the following quality features of our business performance: 1: very satisfied 2: satisfied 3: sufficient 4: could be better 5: dissatisfied Friendliness of the employees * 1 2 3 4 5 Expertise of the employees * 1 2 3 4 5 Customised response to requirements * 1 2 3 4 5 Our availability * 1 2 3 4 5 Complaints handling by the company * 1 2 3 4 5 How satisfied were you with the realisation of the following order priorities?: 1: very satisfied 2: satisfied 3: sufficient 4: could be better 5: dissatisfied Design/Engineering * 1 2 3 4 5 Project management * 1 2 3 4 5 Commercial handling * 1 2 3 4 5 Carrying out / procedure of the acceptance * 1 2 3 4 5 Installation work * 1 2 3 4 5 Construction site management * 1 2 3 4 5 HSE (Health, Safety, Security & Environment) * 1 2 3 4 5 Adherence to deadlines * 1 2 3 4 5 Quality of our products & services * 1 2 3 4 5 Final documentation * 1 2 3 4 5 Contract management * 1 2 3 4 5 Commissioning test * 1 2 3 4 5 Will you recommend our company, our products and services to other companies? * Yes Rather unlikely No, because of:No, because of: How satisfied were you with the final processing/handling of the project? * very satisfied satisfied sufficient could be better dissatisfied How satisfied are you overall with the project result? * very satisfied satisfied sufficient could be better dissatisfied Comments / Notifications: Lessons Learned – What do you take away from the above-mentioned project for future tenders and projects? Finally, we would ask you to issue and send us a letter of reference for the above-mentioned project. If required, you can obtain a template for this from the responsible project manager at Südkabel GmbH. Submit If you are human, leave this field blank.
